Return & Refund Policy

At AL MOUJ AL ABYADH, we want you to be fully satisfied with your purchase. If you are not satisfied, you may request a return under the conditions below.

Returns
You may request a return within 7 days of receiving your order.
Returned products must be unused, in original condition, and in original packaging.

Return Process
To request a return, please contact us at:
📧 sales@almoouj.com
or use our contact form: https://almoouj.com/contact/

Please include:

• Order number

• Product name

• Reason for return

Our team will provide you with return instructions.

Return Shipping
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed to your original payment method within 5–10 business days.

Non-Returnable Items
Custom-built machines, generators, and special-order industrial equipment are non-returnable unless defective.

Damaged or Incorrect Items
If your product arrives damaged or incorrect, please contact us within 48 hours and we will arrange a replacement or refund.

Business Information
AL MOUJ AL ABYADH
Sharjah Industrial 5, UAE
📧 sales@almoouj.com
📞 +971 553212551